PLEASE NOTE: ALL APPARELS ARE IN USD

Refund Policy

Returns

We gladly accept returns up to 30 days after you receive your order. If more than 30 days has passed since your order was delivered to you, unfortunately we cannot offer you a refund, exchange, or credit.

You can only initiate a return once your order has shipped. If your order has shipped, please login to your customer account and follow the return instructions within your order.

If you have any questions about a return, please email us at marketplace@facedrive.com. You will need your order number and the email address you used to place your order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

Please note that the cost of return shipping will be deducted from your refund amount.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at marketplace@facedrive.com.

Price Adjustments

If you purchase a product from us and later notice that it has been discounted on our site, we will honor a price adjustment request within 48 hours of your original purchase, or until your order has shipped, whichever is longer. No price adjustments will be honored if the item was marked down more than 48 hours after the original purchase and the order has left our warehouse.

Price adjustment requests will only be honored for items that have been permanently marked down. We will not offer price adjustments during temporary, store-wide discount periods or promotions, such as Black Friday or holiday-related discount codes.

It is the responsibility of the customer to request a price adjustment.

Shipping

To return your product, you should mail your product to: Facedrive Returns,100 Consilium Place, Unit 400, Toronto, ON M1H 3E3.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over CAN $‌100.00, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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